SUPPORT
We’re here to help
Effective and last updated: 9 September 2026
Contact FanPass
Email vib3holic@gmail.com with your app version, device model and a short description of the problem. Do not attach private matchday photos or journal text unless it is necessary and you are comfortable sharing it. We aim to reply within five business days.
Delete local data
In FanPass, open Profile, scroll to the bottom, choose Clear this device, and confirm. This permanently removes the local profile, games, notes, companions and app-managed photo copies. Because FanPass currently has no user accounts, there is no server account to delete.
Photo access
FanPass asks for photo access only when you add a matchday photo. If access was denied, open your device Settings, find FanPass and change its Photos permission. Games and text memories work without photo access.
Lost or replaced device
FanPass is local-first and currently has no FanPass cloud recovery. Restoration is only possible if your operating-system backup retained the app data. We cannot reconstruct a journal from a support email.
Privacy request or complaint
Use the subject line FanPass privacy request and explain whether you want access, correction, deletion or to raise a concern about feedback or support correspondence. We may ask for limited information needed to locate the relevant support or feedback record. See the Privacy Policy for details.